Refund Policy

If your plans change: how our policy works

Our policy is designed to support you with clarity and understanding when plans need to change. It explains how we manage course payments, cancellations, and refunds.

Please note that accommodation and meal bookings are handled directly by each venue, and their cancellation rules may differ. Certain event-related costs incurred by the organiser may be non-refundable and cannot always be recovered.

Payment Deadlines
If you choose to pay a deposit, the remaining balance must be paid at least 30 days before the course or workshop start date.​ Failure to complete payment by this deadline may result in loss of the reserved place.

Cancellation Policy
Different rules apply to short workshops (1–4 days) and longer courses (5–10 days). Please read the section relevant to your booking.

Workshops (1–4 days)

Deposit cancellation – more than 14 days before the workshop

  • The workshop deposit is non-refundable.
  • The deposit may be transferred to another Calligraphy Health event, or
    another participant, within the same calendar year, subject to availability at the time of request.

Full payment cancellation – more than 14 days before the workshop
If you have paid the full workshop fee (either as a single payment or as a deposit plus balance), you may choose one of the following options:

  • Credit option
    100% of the amount paid may be credited toward any Calligraphy Health event worldwide in the same or the following year, subject to availability at the time of request. If the new event has a lower fee, the price difference is non-refundable. If the new event has a higher fee, the remaining balance must be paid.
  • Refund option
    You may request a refund of the full workshop fee minus a 20% fee to cover transaction and operational costs.

Cancellation within 14 days of the workshop
All payments are non-refundable and non-transferable.

Courses (5–10 days)

Cancellation more than 14 days before the course
You may choose one of the following options:

  • Credit option
    100% of the amount paid may be transferred as a credit toward any Calligraphy Health event worldwide in the same or the following year, subject to availability at the time of request. If the new event has a lower fee, the price difference is non-refundable. If the new event has a higher fee, the remaining balance must be paid.
  • Refund option
    You may request a refund of the amount paid, minus a 20% administrative fee to cover processing and organisational costs.

Cancellation within 14 days of the course
All payments become non-refundable, as costs are already committed to the event. If you cannot attend, you may transfer your place to another person. Please notify us by email in advance to arrange this.

If the Organiser Cancels
In the unlikely event that Calligraphy Health must cancel or reschedule a course or workshop (for example, due to teacher illness, travel restrictions, or insufficient registrations), you will be offered one of the following options:

  • A full transfer of your payment to another Calligraphy Health event of your choice same year, subject to availability, or
  • A 100% refund of the course or workshop fee paid.
  • Please note that refunds do not include travel, accommodation, or other personal expenses.

How to Request a Refund, Credit, or Transfer
To request a refund, credit, or transfer, please contact us at:
contact@calligraphyhealth.com
Refunds are processed within 21 days after confirmation.

Additional Information

  • Credits are valid for the calendar year in which the original event takes place and the following calendar year.
  • Transfers to another Calligraphy Health event are subject to availability at the time of request and cannot be guaranteed by us.
  • Refunds are issued using the original payment method unless another method is agreed in advance.
  • Refunds are processed using the same currency as the original transaction. Any currency conversion differences or bank fees resulting from exchange rate fluctuations are the responsibility of the participant.
  • Calligraphy Health shall not be held responsible for the cancellation, postponement, or modification of an event caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, travel disruptions, illness of the instructor, or venue unavailability. In such cases, refund or transfer options will be assessed individually.
  • In case of ambiguity or exceptional circumstances, Calligraphy Health reserves the right to make the final decision regarding refunds, transfers, or credits, in accordance with applicable consumer law.